New Everest Technical Services LLC (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the UAE’s Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and other applicable laws.
1. Information We Collect
We may collect the following types of personal data:
- Personal Identifiable Information: Name, email address, phone number, residential or business address.
- Demographic Information: Nationality, gender, and age.
- Technical Data: IP address, browser type, operating system, and device information.
- Service-Related Data: Details about the services you request or inquiries you make.
- Communication Data: Information provided through correspondence (e.g., email or phone).
- Payment Information: Billing details for transactions.
2. How We Use Your Data
We process your personal data for the following purposes:
- To provide and manage our technical services (e.g., carpentry, plumbing, painting).
- To respond to inquiries and provide customer support.
- To process payments for services rendered.
- To improve our website functionality and user experience.
- To comply with legal obligations under UAE law.
- For marketing purposes (only with your explicit consent).
3. Legal Basis for Processing
We process your personal data based on the following lawful grounds:
- Consent: When you provide explicit consent (e.g., subscribing to newsletters).
- Contractual Necessity: To fulfill a contract for services requested by you.
- Legal Obligation: To comply with UAE laws and regulations.
- Legitimate Interests: For business operations such as improving services and ensuring security.
4. Sharing Your Information
We may share your personal data with:
- Third-party service providers (e.g., payment processors, IT support) to facilitate our services.
- Regulatory authorities or government bodies when required by law.
- Legal advisors or auditors when necessary for compliance or dispute resolution.
We ensure that any third parties handling your data comply with UAE PDPL requirements by implementing appropriate contractual safeguards.
5. Cross-Border Data Transfers
If we transfer your personal data outside the UAE:
- We will ensure that the destination country provides adequate protection for your data.
- Where necessary, we will implement additional safeguards such as standard contractual clauses or obtain your explicit consent.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the retention period expires, we securely delete or anonymize your data.
7. Your Rights
Under UAE PDPL, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Erasure: Request deletion of your personal data when it is no longer needed or if you withdraw consent.
- Restriction: Request restricted processing of your data under certain conditions.
- Objection: Object to processing based on legitimate interests or direct marketing.
- Data Portability: Request transfer of your data to another entity in a structured format.
To exercise these rights, please contact us at info@neweverestllc.com.
8. Security Measures
We implement robust technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These include:
- Encryption of sensitive information during transmission.
- Regular security audits and vulnerability assessments.
- Access controls limiting who can access your personal data.
While we strive to protect your information, no method of transmission over the internet is completely secure.
9. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyze website traffic. Cookies may collect information such as:
- Browser type
- Pages visited
- Time spent on our site
You can manage cookie preferences through your browser settings.
10. Data Breaches
In case of a data breach involving your personal information:
- We will notify the UAE Data Office promptly as required by law.
- If the breach poses a high risk to your rights and freedoms, we will inform you directly with details about the breach and mitigation steps taken.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The updated policy will be posted on our website with a revised effective date.
12. Contact Us
For questions about this Privacy Policy or to exercise your rights under UAE PDPL, please contact us:
New Everest Technical Services LLC
Dubai, United Arab Emirates
Email: info@neweverestllc.com
Phone: 050 786 3636
This Privacy Policy is designed to comply with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and reflects our commitment to safeguarding your privacy while providing exceptional technical services across Dubai, Abu Dhabi, and Sharjah.